Tidio Mobile App
Stay connected to customers from your phone
Tidio's mobile apps for iOS and Android let you handle conversations, view tickets, and receive push notifications when you're away from your desk. The mobile app is not a replacement for the web version — it's designed for quick, responsive support on the go.
What mobile handles well
- Push notifications — get alerted immediately when a new message comes in
- Quick replies — respond to live chats and messages from anywhere
- Conversation management — assign, close, or tag conversations
- Visitor info — see basic visitor details and conversation history
- Operator status — toggle online/offline from your phone
For small teams and solo operators, the mobile app is genuinely useful. If you're running an ecommerce store and a customer asks a question at 9 PM, you can reply from your phone in under a minute.
What it doesn't handle
The mobile app strips out most admin and configuration features. You'll need the web app for:
- Flow builder — no chatbot creation or editing on mobile
- Lyro AI configuration — knowledge base and training
- Analytics and reporting — dashboards, metrics, exports
- Settings — account, widget appearance, integrations, channels
- Complex ticket workflows — bulk actions and advanced filtering
This is a deliberate design choice, not a bug. The mobile experience is optimized for conversation handling, and based on reviews, most users are fine with that trade-off.
App store ratings
| Store | Rating | Notes |
|---|---|---|
| Apple App Store (iOS) | ~4.3 / 5 | Generally positive, some complaints about notification delays |
| Google Play (Android) | ~4.1 / 5 | Slightly lower, occasional reports of crashes on older devices |
These ratings are decent for a business chat app. They're not as high as Tidio's web platform scores on G2 or Capterra, but mobile apps in this category tend to trail their web counterparts.
Push notification reliability
This is the single most important feature for a mobile chat app, and reviews are mixed. What I see in user feedback:
- Most of the time, notifications work well — messages arrive promptly
- Occasional delays — some users report 30-second to 2-minute lags, especially on Android with battery optimization enabled
- Missed notifications — a small but vocal group of reviewers cite missed alerts, often tied to OS-level notification settings
Tip: On Android, disable battery optimization for the Tidio app and make sure it's excluded from any "sleeping apps" lists. On iOS, check that notifications are enabled in Settings > Tidio.
Download and install
- iOS — App Store
- Android — Google Play
Sign in with your existing Tidio account. If you don't have one, create it through the web app first — see Signup.
System requirements
| Platform | Minimum |
|---|---|
| iOS | 14.0 or later |
| Android | 8.0 (Oreo) or later |
Review sentiment summary
From G2, Capterra, and app store reviews, the pattern I see is:
- Positive — fast to set up, convenient for on-the-go replies, good for small teams
- Neutral — feature set is limited but adequate for mobile use
- Negative — push notification inconsistency, occasional sync issues, some Android stability complaints
Most reviewers who rate the mobile app poorly expected full feature parity with the web version. That's not what this is. If you think of it as a notification and quick-reply tool, it does the job.
Tips
- Don't rely on mobile as your primary interface. Use it for responsiveness, not management.
- Test notifications before going live. Send yourself a test message and confirm the push alert arrives.
- Keep the app updated. Tidio ships mobile updates frequently, and older versions sometimes have notification bugs.
- Pair with desktop. Use Desktop App at your workstation and mobile when you're away.
Last updated: April 2026. App store ratings and review sentiment sourced from Apple App Store, Google Play, G2, and Capterra.