Tidio Desktop App
Native notifications and a persistent inbox — without the browser tab
Tidio offers desktop apps for both macOS and Windows. They're built to keep you connected to incoming conversations without needing a browser tab open at all times. Based on what I see in reviews, the desktop app is popular with agents who manage high conversation volumes and want system-level notifications.
What the desktop app handles well
- Inbox and conversations — browse, reply, and manage chats just like the web version
- Tickets — view and respond to support tickets
- System notifications — native OS alerts when new messages arrive, even when minimized
- Operator presence — stay "online" for visitors without keeping a browser tab open
For teams that handle a lot of live chat, the desktop app's biggest selling point is reliability — notifications pop up at the OS level, so you're less likely to miss a message buried under browser tabs.
What it doesn't do
The desktop app is an operational tool, not an admin panel. You'll still need the web app for:
- Flow builder — creating or editing chatbot automations
- Settings and configuration — account, widget, channels, integrations
- Analytics and reporting — dashboards, metrics, export
- Lyro AI setup — knowledge base, training, and configuration
This is a common pattern in reviews: users who expect the desktop app to be a full replacement for the web version are disappointed. It's a companion, not a substitute.
Download sources
- macOS — available from tidio.com/downloads or the Mac App Store
- Windows — available from tidio.com/downloads or the Microsoft Store
Both versions auto-update. Installation is standard — download, run the installer, and sign in with your existing Tidio account.
System requirements
| Platform | Minimum |
|---|---|
| macOS | 10.13 (High Sierra) or later |
| Windows | Windows 10 or later |
| RAM | 4 GB recommended |
| Storage | ~200 MB |
Desktop app vs. web app
| Capability | Desktop app | Web app |
|---|---|---|
| Inbox / conversations | Yes | Yes |
| Tickets | Yes | Yes |
| System notifications | Native OS | Browser-level |
| Flow builder | No | Yes |
| Analytics | No | Yes |
| Settings | No | Yes |
| Lyro AI config | No | Yes |
What reviewers say
On G2 and Capterra, the desktop app gets generally positive marks for notification reliability and ease of use. The main complaints I see are:
- Occasional sync delays between desktop and web
- Missing features compared to the web version (as noted above)
- Rare crashes on older macOS versions
Trustpilot reviews rarely mention the desktop app specifically — most feedback there focuses on billing and the web experience.
Tips
- Use desktop for monitoring, web for admin. Keep the desktop app running for notifications during work hours, and switch to the web app when you need to configure anything.
- Check notification permissions. On macOS, go to System Settings > Notifications to make sure Tidio alerts are enabled. On Windows, check Settings > Notifications.
- Stay updated. The app auto-updates, but if you're experiencing issues, manually check for the latest version.
Last updated: April 2026. Based on platform documentation and user reviews from G2 and Capterra.