Tidio App Overview
All Tidio app options — web, desktop, and mobile — and which one to use when.
Every way to access Tidio, compared
Tidio is primarily a web-based platform, but it offers several app options depending on how and where you work. The web app at www.tidio.com/panel/login is the full-featured version — everything else is a subset. Here's what I see when I look at how users actually access the platform.
Access points at a glance
| Platform | Best for | Full features? | Install required? |
|---|---|---|---|
| Web app | Everything — setup, flows, analytics, inbox | Yes | No |
| Desktop app (Windows / Mac / Linux) | Does what the web panel does | Yes | Yes |
| Mobile app (iOS / Android) | Communication on the go | Partial | Yes |
| Chrome extension (Copilot) | Copilot in Zendesk / Intercom / Gorgias | — | Yes |
Web app — the primary experience
The web app is where everything happens. If you're setting up Tidio for the first time, building Flows, configuring Lyro AI, managing integrations, or reviewing analytics, you'll do it here. No installation, no platform dependency — just a browser.
In my view, Tidio is a web-first product. The other apps are operational companions, not standalone alternatives.
How the apps relate
All apps connect to the same Tidio account, and they're all free to use.
- Web app — full admin panel, flow builder, analytics, settings, integrations
- Desktop app — does what the web panel does, without a browser tab
- Mobile app — communication on the go: conversations, quick replies, push notifications
- Chrome extension — Copilot reply suggestions inside Zendesk, Intercom, and Gorgias
Which app for which task
- Initial setup and configuration — web app only
- Building Flows or training Lyro — web app only
- Day-to-day conversation handling — web, desktop, or mobile
- Responding while away from your desk — mobile app
- Copilot suggestions in Zendesk / Intercom / Gorgias — Chrome extension
- Reviewing analytics and reports — web app only
Account creation
You create your Tidio account through the web app at tidio.com. No credit card required — the free plan or 7-day trial activates immediately. Once your account exists, you can sign into any of the other apps with the same credentials. See Signup for a walkthrough.
Platforms
- Web app — any modern browser
- Desktop — Windows, Mac, and Linux; see Desktop App
- Mobile — iOS and Android; see Mobile App
- Chrome extension — Chrome; see Extension
Bottom line
Start with the web app. It's where you set everything up and where you'll spend most of your time. The desktop app does what the panel does without a browser tab, the mobile app keeps you reachable on the go, and the Chrome extension brings Copilot into Zendesk, Intercom, and Gorgias. All of them are free.
Last updated: April 2026. Based on platform documentation and review sentiment from G2 and Capterra.