Download & Install Tidio

Every way to access Tidio, and which one actually matters most

Tidio is primarily a web-based product, but it also offers desktop apps, mobile apps, and a Chrome extension. If you are evaluating it for the first time, the web app is the place to start. The other access methods are useful, but they are secondary to the browser experience.

Web App (best starting point)

The web app at www.tidio.com/panel/login is the full version of Tidio. No installation required.

What you get:

• Inbox, conversations, tickets, visitors, flows, analytics, and settings
• Lyro AI setup and training
• Flow builder
• Team and operator management
• Billing and account settings

Best for: Setup, configuration, reporting, and anything beyond simple day-to-day replies.

Account creation: You can start for free without a credit card. New accounts typically receive a short paid-feature trial before falling back to the Free plan unless upgraded.

Installing the website widget

Once your account exists, the next step is putting Tidio on your site.

Shopify

1. Open the Tidio app listing in the Shopify App Store
2. Click Add app
3. Approve the installation
4. The widget should appear on your storefront right away

This is one of Tidio's easiest setups, and it is one of the main reasons the product fits ecommerce so well.

WordPress

1. In WordPress, go to Plugins → Add New
2. Search for Tidio
3. Install and activate the official plugin
4. Sign in with your Tidio account

WooCommerce

WooCommerce uses the same WordPress plugin flow, so there is no separate install process.

Wix

Install Tidio from the Wix App Market and connect your account.

Manual installation

If your platform does not have a native connector, add the script before the closing </body> tag:

<script src="//code.tidio.co/YOUR_PUBLIC_KEY.js" async></script>

Replace YOUR_PUBLIC_KEY with the key from your Tidio installation settings.

Desktop app

Tidio has a free native desktop app for Windows, Mac, and Linux. It does what the web panel does, so you can keep working without a browser tab open. Download it from www.tidio.com/panel/settings/download-app.

Mobile apps

Tidio's iOS and Android apps are free and built for communication on the go. They keep you reachable, with notifications and quick replies, when you're away from your desk.

Chrome extension

Tidio also offers a Chrome extension, Copilot, which surfaces AI reply suggestions based on your knowledge base. It works inside external support tools like Zendesk, Intercom, and Gorgias, so agents get Copilot's help without switching to Tidio.

This is a convenience layer for teams that handle support in those tools.

Summary

Desktop and mobile download links are generally available from within the Tidio account environment. Installation is free; available features depend on your plan.